Welcome to SnookCam! We are dedicated to providing our customers with exceptional support following the purchase of a SnookCam kit. Below you will find our support guidelines and procedures which ensure that you receive the assistance you need to enjoy a seamless SnookCam experience.

Online Support Center:

Visit our online help center at https://help.snookcam.com for comprehensive articles and guides on using the SnookCam app, setting up your device, and other useful topics to get you started.

Unauthorized Modifications:

Users must refrain from altering any settings on the devices provided by SnookCam. Unauthorized changes may lead to operational issues and will incur a one-time troubleshooting fee of $99.

WiFi Connectivity:

To maintain device integrity and network security, the tablet provided with your SnookCam kit should not be connected to any wireless networks other than the one specified by SnookCam.

Permission for Settings Adjustment:

If there is a need to change any settings on your SnookCam device, permission must first be obtained from SnookCam. Unauthorized changes without prior approval may result in additional charges or void your warranty.

Ticketing System for Issues:

If you encounter issues after consulting our help website, please log a support ticket through the help center. Our dedicated support team will assist you promptly.

Certified Installation Required:

All SnookCam hardware must be installed by a certified technician. This ensures the equipment is set up optimally and securely, providing the best possible coverage of your snooker or billiards table.

Warranty and Repairs:

SnookCam kits come with a standard warranty covering defects in materials and workmanship. Details of the warranty period and repair services are available on our website or by contacting our support team.

Feedback and Suggestions:

We value your feedback and are continually striving to improve our products and services. If you have suggestions or feedback, please send it via our feedback form https://snookcam.com/feedback/.

By adhering to these guidelines, you help us ensure a high-quality experience with your SnookCam kit. We look forward to supporting you in all your snooker and billiards endeavors!