At SnookCam, we are committed to delivering our high-quality snooker, billiards and Pool cam systems promptly and securely to our customers. Our shipping policy is designed to provide clear information on how we handle the shipping of your SnookCam products.

Processing Time

Orders are typically processed within 8-10 business days. Processing time includes configuring the product, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after sending the kit.

Customs, Duties, and Taxes

SnookCam is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SnookCam is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We recommend you buy insaurance on shipping, we can provide you the prices.

International Shipping Policy

We ship worldwide. Shipping costs may vary based on location and are subject to additional charges for international shipping.

Returns

1. No Returns Accepted At SnookCam, we take pride in providing high-quality, customized camera systems tailored to each customer's unique requirements. Due to the extensive customization and the brand-new condition of our devices, we are unable to accept returns once an order has been processed and shipped.

2. Understanding the Product Before Purchase

• We strongly encourage our customers to understand fully the features, capabilities, and specifications of SnookCam products before making a purchase.
• Our customer service team is available to answer any and all questions you may have about our products. We are committed to ensuring that you make an informed decision that best suits your needs.

3. Order Confirmation

Before finalizing your order, we will confirm all the specifications and customizations with you. It is important that you review this information carefully to ensure it meets your expectations.

4. Cancellation Policy

Orders can only be cancelled before they have entered the configuration or shipping process. Please contact us immediately if you need to cancel your order.

5. Damaged or Faulty Products

In the rare event that you receive a product that is damaged or faulty upon arrival, please contact us immediately. We will work with you to address the issue, which may include repair, replacement, or technical support, depending on the situation.

6. Contact Us

If you have any questions about our products, or if you need further assistance before placing your order, please do not hesitate to contact us. Our team is here to provide you with all the information you need to make the best choice for your snooker and billiards needs.